Shipping Policy

COMPREHENSIVE GLOBAL SHIPPING POLICY FOR WATCHES5.COM
(WATCHES5.COM RETAIL SHIPPING POLICY)

At Watches5, we take immense pride in offering a truly global service, delivering our exquisite collection of timepieces directly to your doorstep, no matter where you are in the world. Our mission is to transform your online shopping experience into one of seamless convenience, reliability, and excitement from the moment you click "Buy" to the moment you unbox your purchase. This detailed Shipping Policy outlines our end-to-end process, timelines, and commitments to ensure you are fully informed about how your order is handled and delivered.

1. Global Reach & Commitment

We are committed to serving customers worldwide. Our logistics network and partnerships with leading international couriers enable us to ship to a vast majority of countries. Please note that while we aim to deliver everywhere, there may be rare exceptions due to international trade restrictions, geopolitical circumstances, or carrier limitations to specific remote regions. Customers are encouraged to verify their country's import regulations for luxury goods prior to placing an order. Watches5 is not responsible for any customs duties, taxes, or import fees levied by the destination country; these are the sole responsibility of the recipient, as dictated by local laws.

2. The Order Fulfillment Journey: A Four-Stage Process

Your order undergoes a meticulous journey designed for accuracy, quality, and security. This process is divided into four distinct stages:

Stage 1: Order Confirmation & Payment Processing
Upon successfully placing your order and completing the secure payment transaction, you will receive an instantaneous automated email confirming the details of your purchase. This is your official Order Confirmation Receipt. Our finance team then verifies and processes the payment. This verification is a critical security step to protect both you and our business from fraudulent transactions. Your order officially enters our fulfillment queue only after payment has been successfully cleared and verified.

Stage 2: Order Processing & Quality Assurance (Approximately 1-4 Business Days)
This stage is the heart of our promise for quality. It is not merely about picking an item from a shelf; it involves a comprehensive pre-shipment protocol:

  • Inventory Allocation & Picking: Our warehouse team locates and retrieves your selected watch from our secure, climate-controlled inventory.

  • Rigorous Quality Control (QC): Every single timepiece undergoes a final, meticulous inspection. Our QC specialists verify:

    • Functional Integrity: Accuracy of timekeeping, functionality of chronographs, date mechanisms, and other complications.

    • Aesthetic Perfection: A thorough check for any imperfections in the case, crystal, dial, bracelet/strap, and clasp.

    • Completeness: Ensuring all components, including warranty cards, user manuals, authenticity certificates, and any included tools or links, are present and correct.

    • Packaging Readiness: The official packaging, including inner and outer boxes, is inspected for pristine condition.

  • Professional Packaging: Once QC is passed, your watch is carefully cushioned with premium anti-static foam, placed securely in its inner box, and then sealed within a robust, discreet outer shipping box designed to withstand the rigors of international transit.

  • Multi-Item Orders: For orders containing multiple items, please note that the processing time will be determined by the item with the longest preparation timeframe. We strive to ship all items together whenever possible, but in some cases, items may be shipped separately from different warehouse locations to expedite delivery. You will be notified and provided with separate tracking information if this occurs.

Stage 3: Shipment Dispatch & Carrier Handoff
Once your order is processed, packed, and labeled, it is handed over to our designated global shipping partner. At this pivotal moment, you will receive a second crucial email: the Shipping Confirmation & Tracking Notification. This email contains:

  • Your unique parcel tracking number.

  • A direct link to the carrier's tracking portal.

  • The estimated delivery window.

  • Relevant carrier contact information.

Stage 4: In-Transit & Final Delivery
Your package is now en route. The shipping duration depends on the service level you selected at checkout. The following are our standard service tiers:

  • Flat Rate / Economy Shipping: 10 - 25 Business Days. This is our most cost-effective option, utilizing reliable ground and consolidated air services. Ideal for customers who prioritize savings over speed.

  • Standard Shipping: 7 - 10 Business Days. Our recommended balanced option, using premium air mail or express courier services for a faster delivery without premium costs.

  • Expedited / Priority Shipping: 3 - 7 Business Days. For those who desire the fastest possible delivery. This option utilizes premium international express services (such as DHL Express, FedEx International Priority, or UPS Worldwide Expedited) with priority handling and customs clearance assistance.

Important Transit Notes:

  • Business Days: All timeframes are calculated in business days (Monday through Friday, excluding public holidays in the origin or destination country).

  • Calculating Total Delivery Time: The total time from order to delivery is the sum of Processing Time (Stage 2) + Shipping Time (Stage 4).

  • External Factors: While we provide estimated timelines, final delivery can be influenced by factors beyond our direct control, including but not limited to: international customs clearance procedures, local postal service efficiency, weather-related disruptions, national holidays in the destination country, and unforeseen logistical events. The provided tracking information is your best resource for real-time updates.

3. Shipping Costs & Fees

Shipping costs are calculated in real-time during checkout based on your selected delivery address, the total weight and dimensions of your order, and your chosen service level. We periodically review and update our shipping fee structure to remain competitive and fair. All applicable charges will be displayed transparently before you finalize your payment. We may occasionally offer promotional free or discounted shipping—terms for such promotions will be clearly stated.

4. Delivery Completion & Receipt of Order

Delivery is considered complete when the parcel is signed for at the provided shipping address, or, if no signature is required, when it is physically delivered to that address. We strongly recommend using a secure address where you can personally receive the parcel. Watches5 cannot be held liable for packages that are lost, stolen, or damaged after a carrier has confirmed delivery to the correct address. If you have concerns about parcel security, please consider selecting a signature-required service at checkout or redirecting the shipment to a secure pickup location.

Upon receiving your package, we encourage you to:

  1. Inspect the outer box for any visible signs of damage before accepting it.

  2. Open the package promptly and verify the contents against your order.

  3. Enjoy your new timepiece!

5. Customer Support & Inquiries

We are dedicated to ensuring your complete satisfaction throughout this process. If you have any questions regarding your order's status, shipping options, tracking updates, or need to discuss a special shipping request, our dedicated customer service team is here to assist you.

Please contact us via email at: service@watches5.com

We aim to respond to all shipping-related inquiries within one business day. For the fastest assistance, please have your order number and/or tracking number ready when you contact us.

Thank you for choosing Watches5. We are honored to serve you and look forward to ensuring your order arrives safely and splendidly.

 

COMPREHENSIVE GLOBAL SHIPPING POLICY FOR WATCHES5.COM
(WATCHES5.COM WHOLESALE & CUSTOM ORDER SHIPPING POLICY)

1. Policy Applicability
This policy applies exclusively to wholesale bulk orders and custom/bespoke product orders. It differs fundamentally from our standard retail shipping policy due to the specialized nature and production requirements of these orders.

2. Shipping Timeline Determination
Unlike standard retail orders with fixed processing times, shipping timelines for wholesale and custom orders are determined on a case-by-case basis and will be clearly specified in your order confirmation or separate production agreement. Key factors affecting shipping timelines include:

  • Product customization complexity

  • Order quantity and production capacity

  • Material sourcing and availability

  • Quality control requirements for bulk shipments

3. Production & Shipping Coordination
All wholesale and custom orders undergo a coordinated production and shipping planning process:

  • Pre-Production Consultation: Before order confirmation, we will discuss and agree upon estimated production and shipping timelines

  • Production Scheduling: Your order will be scheduled into our production calendar based on current workload and material availability

  • Progress Updates: We provide regular updates on production status and anticipated completion dates

  • Shipping Arrangement: Final shipping dates are confirmed only after production completion and quality inspection

4. Shipping Methods & Costs

  • Method Selection: We work with premium international freight forwarders and offer multiple shipping options based on order value, weight, and destination

  • Cost Structure: Shipping costs are calculated individually and included in your wholesale/custom order quotation

  • Customs Documentation: We provide all necessary commercial invoices, packing lists, and customs documentation for smooth international clearance

5. Important Notice

  • No Retail Timeline Application: The processing and shipping timelines published in our retail policy do not apply to wholesale or custom orders

  • Schedule Flexibility: All timelines are estimates and subject to adjustment based on production realities, with mutual agreement between Watches5 and the client

  • Order Modification: Once production has commenced, changes to order specifications or requested delivery dates may result in additional costs and timeline extensions

6. Contact & Coordination
For all shipping-related inquiries regarding wholesale or custom orders, please contact our dedicated B2B team. We recommend maintaining open communication throughout the production and shipping process to ensure expectations are properly managed.

By placing a wholesale or custom order, you acknowledge and agree that shipping arrangements will be made through individualized coordination rather than through our automated retail shipping system.